Frequently Asked Questions

How long will it take for my order to arrive?

All items in our store will ship out in 1 to 3 business days after purchase, unless otherwise stated. For parcel orders, the delivery time is 1 to 6 business days and for larger pallet orders, the delivery time is 1 to 10 business days across Canada. For more accurate shipping times, please give us a call or email us. 

Please note, the above delivery times are estimated, and may be subject to further delay. Please place your order with the maximum lead time possible to ensure timely arrival. A tracking number will be supplied upon departure from our facility.

What are my shipping options?

We provide a Hassle Free, Free Shipping on most of our products across the website.

This offer applies to most destinations within Canada. Excluded areas in Canada include The Northwest Territories, Nunavut, The Yukon, and any Island locations.

This offer also excludes any other destination that requires air or sea freight service within any territory or province/state.

What should I do if my items arrive damaged?

Please inspect all items carefully before signing receipt. Any visible damage must be documented and reported to the driver. Items with minor damage may be accepted at the customer's discretion, but must be reported to the driver and Econoquip Canada upon arrival. If damage is severe and deemed unusable, please refuse the delivery with a damage notation. A signature without any damage notation represents an acknowledgment from the customer of items received in "good order" and will not be covered by insurance.

Can I return items I have purchased?

All items purchased are either final sale, or can be returned at customers expense for store credit within 30 days of purchase. Returned items eligible for store credit will be subject to a restocking charge and must be in original state when returned. It is the customer's responsibility to know the warranty & return policy details of each item purchased.